Terms of service

Effective Date: 30th June 2026

Welcome to Sophie Maréa. These Terms & Conditions govern your access to and use of the Sophie Maréa website and all purchases made through our online store. By using our website or placing an order, you agree to these Terms & Conditions.

Website Use

By using our website, you confirm that you are at least 18 years of age or are using the website under the supervision of a parent or legal guardian. You agree not to use our website for any unlawful purpose or in any way that could damage or interfere with the operation of our services.

Products

Every Sophie Maréa creation is carefully designed with attention to quality, craftsmanship, and detail. While we make every effort to display colours, fabrics, and product details accurately, slight variations may occur due to screen settings, photography, or natural fabric characteristics.

Pricing

All prices displayed on our website are shown in AED. Prices may change without prior notice. All deliveries within the UAE are complimentary, with no minimum order value.

Orders

Once your order has been placed, you will receive an order confirmation email. Sophie Maréa reserves the right to refuse or cancel any order due to:

Product availability
Pricing or website errors
Suspected fraudulent activity
Payment authorization issues

If payment has already been processed for a cancelled order, a full refund will be issued to your original payment method.

Payment

We accept secure payment methods available during checkout. Payments are processed through trusted third-party payment providers using encrypted technology. Sophie Maréa does not store your credit or debit card information.

Delivery

We deliver within the United Arab Emirates only. We do not currently offer GCC or international delivery.

Dubai Same-Day Delivery: order by 12:00 PM (UAE time) — free
UAE Next-Day Delivery: order by 4:00 PM (UAE time) — free
Maison Bellavique Made-to-Order: handcrafted exclusively to order. Production takes approximately 14–21 business days from order confirmation, and delivery follows our standard Same-Day or Next-Day service once production is complete.

Delivery times are estimates only and may vary depending on courier services or other circumstances beyond our control.

Returns & Refunds

Your satisfaction is important to us. All eligible orders may be returned within 14 days of delivery for a full refund to your original payment method.

To qualify for a return, items must:

Be unworn and unused
Be unwashed
Have all original tags attached
Have the original hygienic liner intact (where applicable)
Be returned in their original packaging
Be free from makeup, perfume, deodorant, stains, or any signs of wear

Return requests are subject to inspection. Sophie Maréa covers the return shipping cost for all eligible returns.

Maison Bellavique made-to-order pieces are excluded from this policy. As each piece is handcrafted exclusively for you, all made-to-order sales are final and not eligible for return, exchange, or refund, unless received damaged or defective.

Damaged or Incorrect Orders

If you receive an incorrect or damaged item, please contact us within 48 hours of delivery. Please include:

Your order number
Clear photographs of the item
A description of the issue

Our Customer Care team will review your request and provide an appropriate solution, including a full refund where applicable.

Intellectual Property

All content on this website, including our logo, brand name, designs, product names, images, videos, graphics, text, and website content, is the exclusive property of Sophie Maréa LLC. No part of this website may be copied, reproduced, distributed, modified, or used for commercial purposes without our prior written permission.

Limitation of Liability

To the fullest extent permitted by law, Sophie Maréa shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products. Our maximum liability shall not exceed the purchase price of the product concerned.

Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how your personal information is collected, used, and protected.

Governing Law

These Terms & Conditions are governed by the laws of the United Arab Emirates. Any disputes arising from the use of this website shall be subject to the exclusive jurisdiction of the competent courts of the United Arab Emirates.

Changes to These Terms

Sophie Maréa reserves the right to update or modify these Terms & Conditions at any time. Any changes will become effective immediately upon publication on this website.